Need help?
We understand that inviting someone into your home is personal. Whether you have a question, concern, or just need a little clarity, we're always here to help.
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(310) 986-9840Prefer to chat?
contact@flashguyscleaning.com
Frequently Asked Questions
Answers to your cleaning questions and concerns
How do I book or reschedule an appointment?
Booking is simple — use our online form or call/text us directly.
To reschedule, just log into your client dashboard or reach out to our support team by phone or email. We're flexible.
What's included in each type of cleaning?
Each service has its own detailed checklist. You can view all inclusions by visiting our Services page, where we break down what's covered in Standard, Deep, Move-In/Out, Airbnb, and more.
Can I add extras like oven or fridge cleaning?
Yes! Our cleanings are fully customizable.
Do I need to supply cleaning products or equipment?
Absolutely no. We bring all professional-grade supplies, including vacuums, mops, and cleaning products. If you have a product you'd prefer us to use, just let us know.
Are your services pet-safe and eco-friendly?
Yes, we offer both. You can easily request pet-safe and eco-friendly cleaning products while booking online. Just select the option when booking online or let us know via text.
What's your cancellation or rescheduling policy?
At Flash Guys Cleaning, we strive to accommodate our clients' needs while ensuring efficient allocation of our resources. The following cancellation policy applies:
- 36-48 hours in advance: 50% refund.
- 24-36 hours in advance: 50% refund.
- Less than 24 hours: 20% refund.
- Within 3 hours: No refund.
For more information, please check our Terms of Use