Your Airbnb
Cleaning, explained.

Kitchen & bathrooms

• Kitchen, bathrooms, and accessible surfaces cleaned
• Appliance exteriors cleaned
• Mirrors wiped clean
• Floors vacuumed and mopped

Bedrooms & linens

• Bedrooms cleaned and beds made
• Bed linens changed using the clean sets available at the property
• Towels organized for arriving guests

Living areas & final touches

• Accessible surfaces cleaned
• Carpets vacuumed and hard floors mopped
• Trash removed and rooms organized
• Owner-provided supplies replenished

Turnover checks

• Visual check for forgotten belongings and possible damage
• Completion photos when included in the agreed scope
• Property prepared between check-out and check-in

Linens & supplies

• Leave clean bed linens and towels available for the turnover.
• Provide the supplies you want replenished and their storage location.
• Share your property checklist and any agreed photo requirements.
• Secure personal belongings and valuables.

Schedule & access

• Send the guest check-out and next check-in times before scheduling.
• Provide access codes, lockbox details, and parking instructions.
• Tell us promptly about late check-outs or booking changes.
• Secure any pets present at the property.

Estimated cleaning time

Our team confirms an estimate in hours based on property size, condition, and the agreed checklist.

Timing is tailored to your access requirements and schedule. Additional services are quoted separately.

Your approved quote specifies the scope and timing for each visit.

Arrival & guest schedules

Arrival and completion timing are agreed around the check-out and check-in details you provide.

Our team texts an estimated time of arrival on the day. Notify us promptly of late check-outs or schedule changes.

Emergency service is subject to availability and a separate quote.

Confirming your cleaning

A deposit of at least 50% is required to confirm your appointment. You can also pay the full amount upfront.

If you pay a 50% deposit, the remaining 50% is due upon completion.

Send your payment screenshot or transaction number so we can confirm receipt. A small processing fee may apply to card payments.

For Zelle, Venmo, or card payment instructions, text our team.

Cancellation & refunds

• More than 48 hours: full refund, minus a $15 card processing fee.
• 24–48 hours: 50% refund.
• 3 to under 24 hours: 20% refund.
• Less than 3 hours: no refund.

Notice is measured before your scheduled appointment. This policy respects the time reserved by our team.

Our satisfaction guarantee

If something doesn’t meet your expectations, contact us within 24 hours. We’ll return and address it at no cost.

After 24 hours, a discounted revisit can be arranged at the Standard Cleaning rate.