Your Carpet / Sofa
Cleaning, explained.

Carpet cleaning

• Hot water extraction (steam) for deep, thorough cleaning when compatible
• Targeted stain treatment for pets, wine, dirt, and other common marks
• High-traffic area focus and odor neutralization
• Quick-drying process for minimal downtime

Upholstery cleaning

• Sofas, sectionals, chairs, and headboards
• Gentle, fabric-safe cleaners for delicate or natural materials
• Spot treatment and surface deodorizing
• Vacuuming and fluffing for a soft, fresh finish

Who this service is for

• Pet owners struggling with fur, stains, or smells
• Families with kids who spend time on the floor
• Homes preparing for events, move-ins, or photos
• Anyone wanting to extend the life of carpets and sofas
• Allergy-sensitive clients seeking cleaner air indoors

Care for your materials

• Visual inspection of the carpet or fabric before cleaning
• Cleaning methods selected for material compatibility
• Removable cushions treated as appropriate for their fabric
• Ask our team if you are unsure whether an item can be cleaned

Clear & secure

• Clear small items, toys, and personal belongings from the carpets and furniture being cleaned.
• Keep access to the treatment areas clear.
• Safely store jewelry, cash, important documents, and valuables.
• Let us know about stains, odors, and fabric care labels before the visit.

Pets & access

• Secure pets during the cleaning for their safety and ours.
• Send entry instructions, access codes, or lockbox details in advance.
• Let us know about any special requests before the visit.

Cleaning & drying time

We’ll confirm an estimate in hours based on the carpet area, the number of upholstery pieces, their material, and their condition.

Cleaning time and drying time are separate. Drying varies with the fabric, cleaning method, ventilation, and humidity.

Follow the team’s instructions before walking on damp carpet or using freshly cleaned furniture.

If the service exceeds the agreed estimate by more than 30 minutes, additional charges may apply.

Our arrival window

Morning appointments between 8 AM and 9 AM are typically the most punctual.

Later appointments have a two-hour arrival window to allow for traffic and earlier visits.

We’ll text you an estimated time of arrival on the day of service.

Confirming your cleaning

A deposit of at least 50% is required to confirm your appointment. You can also pay the full amount upfront.

If you pay a 50% deposit, the remaining 50% is due upon completion.

Send your payment screenshot or transaction number so we can confirm receipt. A small processing fee may apply to card payments.

For Zelle, Venmo, or card payment instructions, text our team.

Cancellation & refunds

• More than 48 hours: full refund, minus a $15 card processing fee.
• 24–48 hours: 50% refund.
• 3 to under 24 hours: 20% refund.
• Less than 3 hours: no refund.

Notice is measured before your scheduled appointment. This policy respects the time reserved by our team.

Our satisfaction guarantee

If something doesn’t meet your expectations, contact us within 24 hours. We’ll return and address it at no cost.

After 24 hours, a discounted revisit can be arranged at the Standard Cleaning rate.